Cancellation and Refund Policy

1. Order Cancellation by Customer

Customers may request cancellation of an order only before the order is shipped.

To cancel an order, the customer must contact us immediately with the following details:

• Order ID
• Name of the customer
• Registered email or phone number

Cancellation requests can be sent to:

Email: support@thegrovora.com

Once the order has been shipped, cancellation may not be possible and the order will be treated as a completed transaction.

2. Cancellation by the Company

Grovora reserves the right to cancel orders under the following circumstances:

• Product is out of stock.
• Pricing or listing errors on the website.
• Payment failure or incomplete transaction.
• Suspicious or fraudulent activity.
• Delivery location is not serviceable by courier partners.

In such cases, customers will be notified and any payment received will be refunded.

3. Refunds for Cancelled Orders

If an order is cancelled successfully:

• Refunds will be processed within 5–7 business days.
• The refund will be credited to the original payment method.
• The exact time for the refund to reflect may depend on the customer’s bank or payment provider.

4. Non-Cancellable Orders

Orders cannot be cancelled in the following situations:

• The order has already been shipped.
• The order is out for delivery.
• The product has already been delivered.

5. Contact for Cancellation

For cancellation requests or queries, customers may contact:

Grovora
Email: support@thegrovora.com
Website: https://thegrovora.com/