Return & Refund Policy

1. Return Eligibility

Products may be returned only if:

• The product is damaged during delivery.
• The wrong product is delivered.
• The product is defective.

Return requests must be raised within 48 hours of delivery.

2. Non-Returnable Items

Returns will not be accepted for:

• Opened products.
• Used products.
• Products damaged due to misuse.
• Products returned after the allowed return period.

3. Return Process

To initiate a return, please email us at:

Email: support@thegrovora.com

Please provide:

• Order ID
• Clear photos of the product
• Description of the issue

Our team will review the request and, if approved, provide further instructions regarding the return.

4. Refund Processing

If a return is approved:

• Refunds will be processed within 7–10 business days.
• Refunds will be credited to the original payment method.
• The exact time for the refund to reflect may depend on the customer’s bank or payment provider.

5. Replacement

Where possible, Grtglow Global may offer a replacement product instead of a refund, subject to product availability and approval of the return request.

6. Contact Information

For return-related queries:

Grtglow Global
Email: support@thegrovora.com
Website: https://thegrovora.com/